Refund Policy

At Promilux.com, we strive to provide the highest quality software development, Professional Branding, and Design services. However, we understand that circumstances may arise where you may need to request a refund. This Refund Policy outlines the conditions under which refunds may be granted and the procedures for requesting them.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

  • Service Non-Delivery: If we fail to deliver the agreed-upon services within the specified time frame due to reasons attributable to Promilux.com, you may request a refund.
  • Project Cancellation: If you decide to cancel the project before it has started, you may be eligible for a partial or full refund, depending on the amount of work completed and resources allocated.
  • Unsatisfactory Service: If you are not satisfied with the quality of our services, you may request a refund. However, this is subject to our evaluation of the work delivered and the specific issues raised.

2. Non-Refundable Circumstances

Refunds will not be granted under the following circumstances:

  • Change of Mind: If you change your mind after the commencement of the project, refunds will not be provided for the work already completed.
  • Scope Changes: If there are changes to the project scope or requirements after the initial agreement, and additional work has been performed, refunds will not be provided for the additional work.
  • Delayed Feedback: If delays in the project are caused by a lack of timely feedback or communication from the client, refunds will not be provided for missed deadlines.

3. Refund Request Process

To request a refund, please follow these steps:

  1. Contact Us: Send an email to info@promilux.com with your project details, the reason for the refund request, and any supporting documentation or evidence.
  2. Review: Our team will review your request within 10 business days and may reach out for additional information or clarification.
  3. Decision: We will notify you of our decision regarding your refund request. If approved, we will process the refund within 15 business days.

4. Refund Amount

The amount of the refund will be determined based on the following factors:

  • The stage of the project at the time of the refund request.
  • The amount of work completed and resources allocated.
  • Any non-refundable expenses incurred by Promilux.com in relation to the project.

5. Dispute Resolution

If you are not satisfied with our decision regarding your refund request, you may escalate the matter by contacting our customer service team at support@promilux.com. We are committed to resolving disputes amicably and ensuring customer satisfaction.

6. Changes to this Policy

Promilux.com reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly.

Contact Us

If you have any questions about our Refund Policy, please contact us at [email protected]

Effective Date: [July 1st, 2024]